Welcome to BenQ Europe

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

How can I change my BenQ cookie settings?

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.

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    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.

    See list of strictly necessary cookies

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    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features.

    See list of functional cookies

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    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies.

    See list of performance cookies

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

Chat with us today!

Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

Chat with us today!

What can be done when the remote control is not working?

03-31-2023

If the remote control is not working, please check the following:

1. Make sure EnSpire is logged in.

2. Make sure dongle is inserted.

3. While using the remote control, please check the LED is flickered properly:

    a. if there is no flickering, it means that the battery had run out, battery
        replacement is needed. If still not working, contact BenQ customer
        support.

    b. If the LED is showing red, then it means the battery is about to run out.
        Change battery immediately.

    c. If it is flickering normally, and dongle seemed installed properly,  remote
        control still not working, please contact BenQ Support immediately.

Applicable Models

ideaCam S1 Pro

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