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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why can’t I control the input volume, or why do I see the volume control grayed out on Display Pilot 2(mac) for my BenQ monitor?

04-28-2025

The default audio output of MacOS is a Mac built-in speaker.

The volume control panel of Display Pilot 2 is dedicated to the BenQ built-in speaker; therefore, it only works when users change the audio output to the BenQ built-in speaker.

You need to change the output audio to the BenQ monitor's built-in speaker by clicking the indicator on the Display Pilot 2 volume control panel.

 

Applicable Models

Display Pilot 2, PD2500Q, PD2506Q, PD2700U, PD2705Q, PD2705U, PD2705UA, PD2706QN, PD2706U, PD2706UA, PD2720U, PD2725U, PD2730S, PD3205U, PD3205UA, PD3220U, PD3225U, PD3226G, PD3420Q

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